Ensuring Your Safety Every Mile of the Journey.
From the moment you hail a ride till you reach your destination, we are devoted to maintaining a secure atmosphere and providing continuous support. To ensure a reliable experience, our drivers undergo extensive background checks, have advanced licenses, and are covered by our commercial insurance policy.
Promtli: A Community Where Safety and Respect Come First.
To us, creating a safe experience means whether you’re behind the wheel or in the passenger’s seat, your protection stays top priority. We enforce strict protocols to guarantee your safety. Day or night, you can count on our dedicated support team for round-the-clock assistance.
Our Three-Phase Safety Assurance.
Promtli is committed to your safety through every phase of your journey. Before you even step into the vehicle, we conduct rigorous driver screenings and vehicle inspections. During your ride, we offer real-time tracking and 24/7 support. After your trip, we review feedback and continuously improve our safety measures. With Promtli, you can trust that every aspect of your ride is protected.
Before your ride
Thorough Background Checks
Promtli prioritizes your safety with rigorous, multi-layered background screenings. We leverage Local, State, and Federal databases to conduct comprehensive checks, uncovering relevant information and address history.
Sex Offender Registry Verification
We perform exhaustive National and State Sex Offender Registry checks, enforcing an absolute zero-tolerance policy.
Ironclad Privacy Policy
Our robust privacy policy is backed by state-of-the-art security measures and stringent data protection protocols.
Transparent Driver Information
Our app provides full transparency by displaying your driver’s complete profile, including their full name, recent photograph, detailed vehicle information, and verified license plate number.
During your ride
Child Safety Assurance
We mandate that all riders under 18 be accompanied by an adult guardian. For younger children, we require appropriate car seats to ensure their safety.
Strict Zero Tolerance Policy
We enforce a stringent zero-tolerance policy against any form of misconduct. Any violation results in immediate and permanent removal from our platform.
Advanced Route Sharing & Real-time Tracking
Our app provides real-time GPS trip monitoring with turn-by-turn visibility. For added peace of mind, you can easily share your route with trusted contacts, allowing them to follow your trip in real-time.
SOS Button
Our prominently displayed in-app SOS button provides immediate access to emergency services. With just one tap, you can alert authorities and our dedicated safety team.
After your ride
24/7 Human Support
Our dedicated support team is available around the clock to address any post-ride concerns or questions you may have, ensuring you always have a point of contact.
Anonymous Feedback System
Maintain your privacy while helping us improve. Our anonymous feedback system allows you to rate your experience and report any concerns.
Lost Items Recovery Assistance
Left something behind? Don’t worry. Our efficient lost item recovery process helps reconnect you with your belongings, all while protecting your privacy and personal information.
Continuous Driver Evaluation
We continuously evaluate our drivers based on rider reviews and safety metrics. This ongoing assessment helps us maintain a pool of top-tier, safety-conscious drivers and swiftly address any emerging issues.